How Wallet Data Stays Tied to Your Account
Your payment trail helps us match a deposit or withdrawal request to the correct account, so we may record the wallet type, reference number, amount and status rather than storing every detail from your payment provider. This can include DANA, OVO, GoPay, QRIS, bank transfer or
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virtual account references, plus the time a request reaches our cashier path. We use those records to check account ownership, investigate a missing receipt and respond when a status appears pending. Phone verification may be requested before account access or a data change, and device details
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can help us spot an unusual login. We retain records only for the period needed for account support, dispute handling and applicable legal duties. Access depends on local law and is available where local law permits. If a request concerns BCA, BRI, Mandiri or BNI transfer
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details, send the reference through our account support path rather than posting it publicly.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.